My Video/Camera Isn't Working in Zoom

Environment

Zoom

Issue

Video camera is not working in Zoom

Resolution

• Make sure the camera is not being physically blocked/covered by an anti spy cover device.
• Please check all of your video settings in Zoom by going into the Zoom Desktop App (NOT zoom.umich.edu).
  • More information here:  https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061836
• If this does not work, troubleshooting tips for each operating system can be found by navigating to Troubleshooting Issues with Zoom video crashing or freezing.
• Restart the computer.
• Uninstall and then reinstall the Zoom Desktop App. Info can be found here: https://documentation.its.umich.edu/zoom-install
• If none of these work, your antivirus software may be blocking camera access.
  • You may need to create a rule/exception for your antivirus program to allow an exception for Zoom. (This is generally on a personally owned computer).
• If the above does not fix the issue, the ticket needs to go to your Desktop Support. They will need to update the video/audio drivers on the computer and do any other hands on troubleshooting. 

Additional Information

Need additional information or assistance? Contact the ITS Service Center.